Angela Bristol was referred to the ATATIN Lab, from the Liverpool Women’s Opportunity Center, to assist with career exploration and technical training. She had been a stay-at-home mom for the last 22 years and was nervous, scared, and overwhelmed when starting to think about re-entering the workforce. Unsure where to start, she was thankful to find the ATTAIN Lab!
The Syracuse ATTAIN Lab provided Angela with career assessments and employer review activities to start considering different areas of employment for a long-term stable career. Once we determined that a school would be a great work environment, we worked together to sharpen her technical skills and add credentials to her resume.
Angela completed training in Microsoft Word & Excel, as well as Google Docs & Sheets, and increased WPM through typing software. ATTAIN also helped Angela update her resume, write engaging cover letters, and navigate the Onondaga County school application system. Once Angela received an interview invitation, ATTAIN staff provided interview training and mock interviews to prepare her and increase her confidence during the interview.
Angela is now employed at Liverpool School District as a School Secretary!
“Cody [Maggi] was with me every step of the way!” she says. “I’m so grateful I had someone like her to walk me through this new phase of my life. She provided support, encouragement, and the resources I needed to land a great job I can truly enjoy!”
Margarita Sanchez arrived in the United States a year ago from Cuba and knew the first step she needed to take was learning English.
Transportation limitations made it hard to go to an in-person class, so she enrolled in Rosetta Stone through the Syracuse ATTAIN lab and completed all 20 levels.
Once she completed Rosetta Stone, she felt ready to move forward with career-specific training as her English had greatly improved. With the help of ATTAIN, she determined that she would like to pursue a career in administration in the medical field.
She applied for the SUNY EOC Medical Billing & Coding program and was referred to ATTAIN to complete the Pre-Medical Billing program to prepare her with the basic skills needed to be successful in the class. As part of that program, she completed training in medical terminology, basic accounting, Microsoft Office, and digital literacy.
“Honestly,” says Margarita, “the Medical Billing course lasted four months and was very intense, but the preparation with ATTAIN built a strong foundation for me, without which I would not have been able to complete the medical billing course.” Margarita has now passed her Certified Medical Reimbursement Specialist Exam and will work with ATTAIN to start sourcing employment opportunities and preparing for interviews!
“Thank you for being patient with me and for being there every time I needed you,” said Margarita about her experience working with ATTAIN.
Miraldrine Sadou was referred to the ATTAIN Lab through her job at SUNY Update Medical. She was looking to move into a position that was easier on her body and realized she needed computer skills. Although she was very nervous due to her accent and not being welcomed at school in the past, she courageously came to the ATTAIN Lab.
“ATTAIN Lab was a warm, welcoming place that made me feel like family. They taught me computer skills, typing, and job readiness training,” said Sadou. She completed ATTAIN Digital Literacy courses, typing, and attended computer training tutoring sessions. ATTAIN was able to provide her with digital literacy certificates, training, an updated resume, and job application assistance, which landed her a new job as a Security Officer at Allied Health.
“Cody and Matt were there during difficult times to encourage me to continue training. They made me feel welcome even though it was scary to go back to school. Because of ATTAIN, I was able to gain new employment that has made my life and future brighter.”
Overcoming her past struggles and nervousness, Miraldrine Sadou found a supportive family at the ATTAIN Lab. Here, she gained essential computer skills and job readiness training, leading to a new career as a Security Officer at Allied Health.
Antonio Fernandes, a former Performing Arts student, felt it was time and necessary post Covid to enter into a curriculum that was more stable. Hearing about SUNY ATTAIN and all we had to offer, combined with an interest in business and finance, Antonio made the call to develop the appropriate learning pathways towards that short-term goal. This would allow him the time to complete his preferred coursework while being employed. In addition, Antonio felt that SUNY ATTAIN would accelerate his long-term goals: an education at Brooklyn College and a future career as a CPA or Business Financial Consultant.
Antonio started with Microsoft Word and obtained a near perfect score. He is now in the process of certifying in Excel, after which he plans on becoming certified in QuickBooks.
We look forward to being part of Antonio’s academic and professional journey. When asked what his thoughts were about being part of SUNY ATTAIN he answered honestly, “After overcoming some obstacles with technology, learning Microsoft Word continued smoothly. The program gives you everything you need to master new skills. Trust the process and it rewards you.” Antonio stated that since certifying in Word, the time associated with his administrative work has been greatly reduced, increasing his productivity.
SUNY ATTAIN is now an active and important part of Antonio’s future goals and he is determined to take full advantage of all we have to offer.
Hanoi is a family man with big Excel dreams yet a small budget. What he is missing within his budget he makes up for in determination. Hanoi was able to achieve his Excel goals through ATTAIN’s free Microsoft Certification program. He trained daily with Gmetrix and was able to reach a passing score, receiving his Microsoft Certification as an Excel Associate. With his new Excel Associate Certification, Hanoi became employed with Superior Client Services as their payroll specialist. Hanoi is not stopping there. He has moved on to the next step of his educational journey. He is currently training for Microsoft Certification as an Excel Expert. You got this Hanoi, and ATTAIN has your back!
As Hanoi says “I want to get as proficient with Excel as I can, I am so grateful to have found a place that not only helps me achieve this at no cost, but one that motivates me and drives me because learning never ends.”
Noelia Santiago is a Brooklyn resident of Starrett City, a community of nearly 6,000 apartments and 15,000+ residents. She graduated from high school in 2021 and took two gap years to decide what to do with her future. A friend recommended that Noelia participate in SYEP in order to earn a paycheck and provide some direction.
Noelia signed up for the SYEP program at The Opportunity Hub. She was placed in Starrett City’s own community center and became part of a team dedicated to serving her own neighbors. The site coordinator encouraged her to enroll in the SUNY ATTAIN program and begin the MOS certification courses.
She was able to apply her ATTAIN coursework to her job placement as an SYEP office assistant in real time. Her Microsoft Word knowledge allowed her to create documents, flyers, and business correspondence easily. Noelia achieved a near perfect score on the certification test, raising the average score for the Dr. Betty Shabazz Lab to the highest in our region for Microsoft Word 2019. Her certification also landed her a permanent, full-time position as an Administrative Assistant with The Opportunity Hub. She is planning to further her education with the Microsoft Excel and PowerPoint courses.
Rener arrived in New York City from Haiti with a passion for language, fluently speaking Creole and Spanish. Being an enthusiast of all languages, Rener has dedicated himself to mastering as many as possible. He successfully completed the Rosetta Stone language course in English, achieving high scores and adding this accomplishment to his repertoire. This achievement has enhanced his proficiency in the English language, providing him with the confidence to engage in any conversation and excel in interviews.
Rener has now embarked on his next language journey, pursuing a course in French. Bonne chance, Rener!
Reflecting on his learning experience, Rener expressed, “I enjoy learning here because the environment is peaceful. I am surrounded by people who share my focus on achieving goals, and I am consistently encouraged and pushed by my lab coordinator. All of this equates to love for me.”
Gleisis Salazar arrived from Cuba a little over a year ago looking for a path to continue her professional growth. With the help of Digital Navigator Alba Diaz and the Central New York Digital Empowerment program, she was introduced to Google suite and eventually referred to the Syracuse ATTAIN Lab where she began working on her Microsoft Office certifications. “Even without being 100% fluent in English, I have been able to take these courses that have helped me improve and incorporate more vocabulary into my language learning.”
The first certification exam was challenging, but Gleisis persevered and, after a few tries, she received her certification in Microsoft Word. “This certificate has been the beginning of everything I want to achieve in my life, and it is a driving force that demonstrates to myself that, with determination and discipline, everything can be achieved.”
She is very grateful for the opportunities and support provided by the ATTAIN lab. “I feel that the ATTAIN programs work perfectly. They are organized, and they analyze the students’ needs with the purpose of achieving their goals. From the moment I met Cody Maggi, she became a source of positive energy for me with her enthusiasm and ability to motivate me to reach my goals. Matt [Steding] also helped me anytime I had a question, he was very kind, patient, and knowledgeable in Microsoft Word training.”
Gleisis has now begun training for her Microsoft Excel certification with the eventual goal of pursuing a career in public relations and marketing.
Yuying Lei’s experience with the ATTAIN Lab is an example of the program’s invaluable support for professional preparation. ATTAIN (Advanced Technology Training and Information Networking)—a partnership with the State University of New York located in Henry Street’s Education Services building—provides a wide range of online learning courses ranging from Microsoft Office certification to learning a new language.
As a college student majoring in business management with a marketing concentration, learning the fundamentals of systems like Excel is crucial for Yuying, 20. “These lessons taught in the ATTAIN Lab would cost me $200 or more if I took it somewhere else.”
As a non-native English speaker, Yuying often struggles to reach out for help because of the communication barriers she faces. But at the ATTAIN Lab, she says the instructors, Lesley Rojas and Nathan O’Flynn Pruitt, provide personal assistance and guidance.
Alba Diaz came to ATTAIN with no experience in computer coding/IT, but a strong desire to enter the field and find a lifelong career. She had previously worked in sales/customer service and felt she was capable of more and needed to find a more stable job that paid a living wage.
“After deciding it was time for a career change, I went to the Syracuse Northeast Community Center and was referred to the Syracuse EOC ATTAIN Lab center where I was introduced to Cody Maggi. She did an excellent job in providing assistance and introducing me to the programs and services available to me,” said ATTAIN student, Alba Diaz.
Alba started her training in ATTAIN software Edmentum to see if the coding field was a good fit. Alba completed Coding 1a: Intro to Programming, Cybersecurity 1a: Foundations, and PLATO Course CompTIA A+220-1002.
Alba then realized that she had the skill and passion for this industry and was excited to continue her journey to finding a job in the tech industry.
Following the completion of these courses, Alba passed her Microsoft Certified Fundamentals – Azure 900 exam and is currently working on Azure Data Fundamentals.
“Cody assisted me while taking courses and obtaining certifications and I became very interested in the coding industry, leading me to apply to Careers in Code 24-week coding and technology training program,” said Alba.
Careers in Code is very competitive and the skills gained through the ATTAIN lab highly influenced Alba as a selected student.
Alba is gearing up to graduate from Syracuse Careers in Code training program and is working on a capstone project to help the community through the use of technology.
“I am actively working on my capstone based on access to Syracuse food pantries. I’m creating a website that will provide information about local food pantries available, their hours and requirements for assistance, thus providing the knowledge and information to the people in need of these services.”
“I am using these resources available to our community in search of a career that I can enjoy and be able to earn a living wage,” said Alba.
In 2015, Olga Urrego left her hometown of Medellin City, Colombia to join her husband in the U.S. “I was an economist in my country and able to reach my professional and career goals by working hard,” said the ATTAIN Lab student. “Yet, I felt the need to make a change. I needed something more. That’s when I made the decision to take a leap of faith and come to the U.S. – a leap of faith that meant leaving behind my family, work and friends to begin a new chapter of my life.”
When Urrego first arrived, she knew that in order to continue her career goal as an economist, she would need to improve her English language skills. A year later, she enrolled in an English program at LaGuardia Community College. “Learning a new language was very difficult, but I was determined.”
During the fall of 2019, Urrego enrolled in Borough of Manhattan Community College’s Integrated English Literacy and Civics Education (IELCE). She was then referred to the Manhattan EOC ATTAIN Lab in 2020 where she received certifications in Word, Excel & PowerPoint within the Microsoft® Office Specialist program. Three months later, she received her Quickbooks® certification. “During the pandemic, I had quite a few challenges that could have prevented me from achieving my goals, including traveling to Colombia and getting detained while tending to my mother’s health concerns. But I never let those obstacles stop me.”
That same tenacity is echoed in the voice of ATTAIN Lab Technology Coordinator, Ashish Satyabhashak, when describing his student. “Olga never let her challenges with the English language deter her from achieving goals,” he said. “She was able to receive her certifications with determination – she never quit.”
Urrego says the support she received was undeniable. “Mr. Ashish was incredibly encouraging and truly wanted me to succeed, so I did,” she says.
When asked about advice for students, Urrego says, “I recommend that students make the most of the opportunities offered in this country, especially in New York City. There are so many free resources and programs to improve our skills and competencies to access a good job. And above all, do not be afraid to ask for help.”
Urrego looks forward towards her next goal – to complete her Outlook certification. “Getting it will help me with managing my clients and contacts at New York Life Insurance Company where I now work as an Insurance Specialist for the Latino Market.”
“I’ve always wanted to further my education, so I immediately enrolled in college,” said Raquel Richardson, former Manhattan EOC Electronic Health Records and ATTAIN Lab student. “Unfortunately, my life was challenging and full of hurdles, including various points of homelessness and domestic abuse.” These major factors deterred Richardson from completing her educational goal of attending and graduating from college.
To support herself, Richardson held numerous jobs, but they required little to no skills and no room for advancement. “I was sick and tired of doing meaningless work that led to nothing,” she said. “I knew I wanted to add value to wherever my next place of employment would be, and I was determined to secure something that paid more than minimum wage, so I started looking for other opportunities.”
Months later, while at work, Richardson discovered an ad on Instagram for the Manhattan EOC’s free Electronic Health Records program. “I was feeling hopeless and depressed about my situation and instability at the time,” she said. “Then I saw the ad. I knew it was a sign because of the timing and the fact I was ready for change.” In fall 2021, Richardson applied and enrolled in the EHR program.
“The EHR program made sense to me,” she said. “Previously, I worked for United Healthcare and a local hospital in their medical records department. My skills were transferrable, and I wanted to learn more about patient health, which is key to becoming a nutritionist – my goal.”
In December 2021, Richardson completed the program and earned an EHR Specialist certification. “I was happy and shocked all at once because the classes were difficult,” she said. “But I have to say that my instructor, advisors and ATTAIN Lab Manager were beyond supportive, encouraging, and most importantly, available. The main benefits for enrolling – besides the ease of access – were the valuable skills I was taught.”
“Technology is the wave of the future, so during the pandemic I embraced the challenge of learning something I have absolutely no background in,” said Luisa Murillo, ATTAIN Lab student. “Technology is everywhere.”
In 2015, when Luisa and her husband first arrived in the United States, her English was limited. “My only experience was with writing a few documents to complete my college degree, so I searched for English classes,” she said. “The New York Public Library offered a class, so I participated, and then needed more of a challenge, so when a friend told me about Borough of Manhattan Community College’s Integrated English Literacy and Civics Education (IELCE) program, a few years later, I enrolled. My English significantly improved.”
During the fall of 2019, Luisa was referred to the Manhattan EOC’s ATTAIN Lab by a BMCC instructor. “I wanted to learn more about Technology, but I had no experience in that area – my background is in Business Administration and Customer Service, but I knew it was an opportunity.”
In a matter of months after enrolling, Luisa received her certifications in Microsoft® Office Suite, Microsoft 365 Fundamentals and QuickBooks®. “The program was well organized and close to home,” she said. “That was key for me. In addition, Mr. Ashish (Satyabhashak) was the cheerleader I needed to keep me motivated as I studied to better understand cloud computing. He has so much experience.”
“This program is a great opportunity to grow and learn,” she said. “Many professionals are there to support you with their knowledge and the tools you need. I also believe that if you think you’re too old to return to school, you’ll discover that age is not an obstacle. In the end, you’ll be proud of what you’ve achieved.”
Luisa is currently pursuing her master’s degree in Information Technology Administration at Universidad Tecmilenio (UTM) online. She says that with her new Cloud Computing skills, she now has a clear perspective on storing and accessing data and programs over the internet. She looks forward to earning a certification in Azure Fundamentals, a cloud computing Microsoft service.
“It doesn’t matter where I go or what field I enter, one thing I’m certain of is that technology will always be at the forefront,” she says emphatically.